ITS Service Desk

How does Single Sign On (SSO) work?

The Single Sign On (SSO) process allows users to sign on once and have that authentication token apply to multiple apps. And when you sign out of one of those apps, you're automatically signed out of all of those apps.

At St. Norbert College, SSO requires you to use your six-letter login ID and password, and once authenticated, allows seamless navigation between the following applications within the same browser:

  • Banner
  • DegreeWorks
  • Knightline
  • Moodle
  • You@SNC
  • Zoom

The list for the applications connected with SSO is growing. Simply put, when you sign into one of the above apps, you're automatically signed in to the others.

Considerations

There are certain situations where using SSO may require a little extra attention. One such situation is on a computer where multiple people will sign-in. For example, if you're logged into an app on your computer, and you need to allow someone else to also login in order to show them something or help them with something. In these situations, it's best that you launch a different browser (Firefox, etc) or use an incognito window for that second session.

Troubleshooting

The process of using SSO is tightly integrated with your web browser. Therefore, troubleshooting steps often involve browser settings. If you find strange things happening with SSO, like you're constantly being prompted to login, try these:

  • Check the default browser on your device. It should be set to the browser you normally use for email, calendar, etc. A search for "change your default browser" will provide articles on how to do this on your specific device.
  • Clear your browser cookies, cache, and history. In Chrome, you can do this by pressing:
    Ctl-Shift-Del
  • If you need to switch between different accounts, try using different browsers, or using an incognito window.
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