ITS Service Desk

Computer Repair

Students:

If you are having trouble with your computer (or tablet, smartphone, etc), we want to help. While you can certainly call us (920-403-4040) or email us (servicedesk@snc.edu), it is often most effective if you simply bring it to us at the ITS Service Desk. We can quickly diagnose and usually resolve issues related to software, operating system, or malware. We do not charge any fees for our services.

While we can help diagnose hardware problems, we do not perform hardware repair for student-owned computers. We recommend that you first follow appropriate steps as defined in your warranty. We also have an agreement with UES Computers (a local company here in De Pere), which allows you to leave your computer with us at the Service Desk and they will pick it up. UES will then contact you directly to provide an estimate, do the repair (if you so choose), and deliver it back to the Service Desk. The charges for the repair will be applied to your account at SNC. If you'd like to take advantage of this service, please complete the Computer Repair Service Request, and drop off your computer at the ITS Service Desk. If you prefer, you can also just contact UES Computers directly at 920-403-7800 and bring your computer there.

Loaner laptops are available for checkout at the Mulva Library; please contact the library for availability.

 

Faculty and Staff:

We provide support for all college-owned computers and devices purchased through the ITS Service Desk.

If you are having trouble with your computer, please contact us. If it's a laptop or other portable device, often it's most effective to bring it to us. If the issue is software related (operating system, installed apps, malware), we can usually resolve it quickly. If, however, the issue is hardware-related, sometimes we're able to fix it, sometimes we ship it to a vendor for work. Often times, such work is covered under warranty. All charges incurred for hardware repair will be billed to the requesting department.

Loaner laptops are available for checkout at the Mulva Library; please contact the library for availability.

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