ITS Knowledge Base

Contingency

• Contingency Plans for Technology Use
• How To Access J Drive Remotely
• How To Work Through An Outage

Accounts & Passwords

• Account Security Check
• Accounts
• How Do Employee/Alumni Accounts Work?
• How To Change Your Name
• How To Change Your Password
• How To Disable Your Email Account
See all 15 articles

Software

• Basic Tips for Reading a Digital Textbook
• Computer Science - Installing DarkGDK
• Computer Science - Manually Installing Virtualbox
• Computer Science - Virtualbox
• Google Apps and Services Available to SNC Accounts
• Google Drive or J Drive?
See all 36 articles

Email

• How A Vendor Can Send Email From SNC
• How does white listing work?
• How To Change Your Email Address
• How To Change Your Email Name
• How to Change your Google Account Picture
• How To Export Email Messages
See all 21 articles

Email Lists

• How To Access An Email List Home Page
• How To Change Email List Delivery Settings
• How To Manage Your Email List
• How To Send Email to Broadcast Lists
• How To Use the Classifieds Email List
• How To View Email List Archive
See all 8 articles

Telephone

• How To Forward Your Phone
• How To Install and Use Mitel Connect
• How To Setup A Telephone Conference Call
• ShoreTel Voicemail FAQ

Video Conferencing Tools

• Google Meet or Zoom - What Should I Use?
• Netiquette - Behavior on a Conference Call
• Google Meet - Getting Started Videos
• Joining a Google Meet or Zoom Meeting with a Phone
• How to Sign Up for Zoom
• Common Zoom Settings

Banner

• How To Access Banner
• How To Access KnightLine

Digital Signage

• Digital Signage Image Sizes
• Digital Signage Locations
• How To Get Started with Digital Signage
• How To Reset A Digital Sign

Knight Domains (Domain of One's Own)

• How to Create a Subdomain
• How to Install Wordpress

Calendar

• Calendar Etiquette
• How To Schedule A Meeting
• How To Share Your Calendar
• iCal Subscriptions

TV, Video, Cable

• How To Live Video Stream Your Event
• How To Record Video of Your Event
• How To Use SpectrumU Streaming TV App
• Third Party Streaming TV/Video Services
• TV Channels
• TV for Offices
See all 8 articles

Network, Internet

• How To Make Sure Your Computer Is On The Campus Network
• Internet Access, WiFi
• Internet Content Filtering
• Problems Downloading PS4 Games
• Working with Spectrum

Network Device Registration

• How to Find Your Device's MAC Address
• How To Register Your Amazon Echo on the Campus Network
• How To Register Your Game System, Smart TV, etc. on the Campus Network
• How To Register Your Google Home or Chromecast on the Campus Network
• How To Register Your Laptop, Smartphone, or Tablet on the Campus Network
• How To Register Your Roku Device on the Campus Network

Moodle

• Add a Picture to Moodle Profile
• Create an Assignment Activity
• Creating a Hyperlink - Linking an External Website
• Forums Information
• Gradebook - Categories and Weighting
• Gradebook - Extra Credit Setup
See all 20 articles

Printing

• How To Install A Printer
• How To Print - MCW Students, Faculty, and Staff
• How To Print - SNC Students, Faculty, and Staff
• How To Print - Visitors, Guests, Camps, Conferences
• How To Refill Printer Paper and Toner
• How To Uninstall A Printer
See all 7 articles

Hardware

• Can I Get A New Computer?
• Can I Purchase My Computer?
• Can I Request Technical Accommodations Based On Certain Needs?
• Computer Purchase Recommendations
• Computer Repair
• Computer Requirements
See all 7 articles

Tips, Tricks, Miscellaneous

• Can I Get Support For My Personally Owned Device?
• Classroom/Meeting Room Technology
• End-of-Year Tips for Students
• How To Edit Your Directory Contact Info
• How To Mirror Your Device's Screen in a Classroom or Meeting Room
• How To Request An Official Transcript
See all 12 articles

Policies

• Computing And Networking Appropriate Use Policy
• Select Technology-Related Policies