ITS Knowledge Base

Accounts & Passwords

• Account Security Check
• Accounts
• How Do Employee/Alumni Accounts Work?
• How To Change Your Name
• How To Change Your Password
• How To Login
See all 11 articles

Software

• Basic Tips for Reading a Digital Textbook
• Computer Science - Manually Installing Virtualbox
• Computer Science - Problems with NTVDM
• Computer Science - Virtualbox
• How To Convert to Google Drive File Stream
• How To Install and Use FortiClient
See all 22 articles

Email

• How does whitelisting work?
• How To Change Your Email Address
• How To Change Your Email Name
• How To Export Email Messages
• How To Filter Email
• How To Forward Email To Another Account
See all 18 articles

Email Lists

• How To Access An Email List Home Page
• How To Change Email List Delivery Settings
• How To Manage Your Email List
• How To Send Email to Broadcast Lists
• How To Use the Classifieds Email List
• How To View Email List Archive
See all 8 articles

Banner

• How To Access Banner 8
• How To Access Banner 9
• How to Create Chrome Incognito Mode Desktop Shortcut for Banner 9

Digital Signage

• Digital Signage Image Sizes
• Digital Signage Locations
• How To Reset A Digital Sign

Calendar

• Calendar Etiquette
• How To Get Started With Hangouts Meet
• How To Setup A Telephone Conference Call
• How To Share Your Calendar
• iCal Subscriptions

Knight Domains (Domain of One's Own)

• How to Install Wordpress
• How to Create a Subdomain

TV, Video, Cable

• How To Use SpectrumU Streaming TV App
• Cable TV - Faculty and Staff
• Cable TV - Students
• Streaming TV/Video Services

Network, Internet

• How To Make Sure Your Computer Is On The Campus Network
• Internet Content Filtering
• Internet/WiFi
• Problems Downloading PS4 Games
• ShoreTel Voicemail FAQ
• Working with Spectrum

Network Device Registration

• How to Find Your Device's MAC Address
• How To Register Your Amazon Echo on the Campus Network
• How To Register Your Game System, Smart TV, etc. on the Campus Network
• How To Register Your Google Home or Chromecast on the Campus Network
• How To Register Your Laptop, Smartphone, or Tablet on the Campus Network

Moodle

• How to combine multiple sections of a course in Moodle
• How to embed a file from Google Drive in your Moodle course
• How to hide a Moodle course
• How to manually add students, teachers, or tutors to a Moodle course
• How to rename a Moodle course
• How to use Respondus LockDown Browser in your Moodle course
See all 7 articles

Printing

• How To Install A Printer
• How To Print - MCW Students, Faculty, and Staff
• How To Print - SNC Students, Faculty, and Staff
• How To Print - Visitors, Guests, Camps, Conferences
• How To Refill Printer Paper and Toner
• How To Uninstall A Printer
See all 7 articles

Hardware

• Can I Get A New Computer?
• Can I Purchase My Computer?
• Can I Request Technical Accommodations Based On Certain Needs?
• Computer Purchase Recommendations
• Computer Repair
• Computer Requirements

Tips, Tricks, Miscellaneous

• Can I Get Support For My Personally Owned Device?
• Classroom/Meeting Room Technology
• End-of-Year Tips for Students
• How To Send A Gift To My Favorite ITS Person
• How To Work Through An Outage
• Information About Our Support Hours
See all 8 articles