ITS Service Desk

How To Change Your Password

To change your account password (used to login to mySNC, Gmail, Knightline) or to set it for the first time, visit the following web page and follow the prompts:

All passwords must meet the following requirements:

  • Length of at least 15 characters (maximum 127)
  • Contain at least 3 of the following 4 categories:
    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Special characters (!, #, %, SPACE)
  • Cannot contain your first name, last name, or login ID.

Social Security Number

If prompted, enter the last 4 digits of your Social Security Number.

Nine-digit ID number

If you don't know your nine-digit ID number, contact the appropriate office for assistance:

Type of User Contact
Current Students (including ESL) Registrar
Incoming Students Office of Admission
Incoming International Students Center for Global Engagement
Alumni Alumni Relations
Faculty, Staff, Retirees Human Resources
Others ITS Service Desk

Error 53

If you attempt to change your password and get an "error code 53", that simply means that the password you entered does not meet the above requirements. Double check the length, make sure it doesn't contain any part of your name, and make sure it includes 3 of the above 4 categories of characters.

If you still get the same error, please check it again. For example, if your name is "Lee", and you attempt to change your password to "sleeplessinSeatt1e", that won't work because the password contains the letters "lee". So, seriously, please double and triple check the password you're entering, we see this often, where a user is just forgetting one of the requirements. And if you still need assistance, please contact the ITS Service Desk.

Alumni Accounts

If you're an alum without an account, or you had an account but it was disabled (perhaps due to inactivity), you can request that your account be enabled by completing the Alumni Computer Account Application Form.

Test It

To test your new password, simply visit and login with your SNC email address and your new password.

Common Problem

We frequently hear of users who say that they enter their correct password while logging into Gmail (or other resources), but it still doesn't accept it. This problem can occur if you have saved your password in your browser or if you're using a password plugin like LastPass. Sometimes that tool is simply entering the wrong password. So, be sure that you are manually entering the correct password yourself, and not allowing another utility to change your entry.

Additional Resources

Knightline Password

Knightline used to have its own separate login ID and password. But on August 23, 2017, we changed the authentication in Knightline so that it uses this account password.

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