Your college transcript is provided by our Registrar's Office. For information about how to order your transcript, please visit their web site: Requesting Transcripts
The above-mentioned web site also includes information about who to contact with questions.
Note that you do not need to have SNC credentials to make this request. You will need either your college ID number or your social security number. We at the ITS Service Desk are not able to provide you with either of those.