ITS Service Desk

System Status Notifications

In November 2019, we launched a new service to keep you informed of system outages and service interruptions. You can view this information on the following web site:

By using this new site, you can choose to receive notifications of incidents by email or by text message. You can also choose to receive notifications of only a specific incident. And you can view the log of past incidents.

Note that all email notifications will come from "".

How do I verify my subscription?

  • When subscribing by email, you will receive an email message containing a link that you must click to confirm your request.
  • When subscribing via text message, will will receive a message asking you to reply "YES" to confirm your request.

Notifications are not sent until you confirm your subscription request.

What notifications are sent?

  • When subscribing by email, you will receive notifications when an incident is created, updated, and resolved.
  • When subscribing by text message, you will only receive notifications when an incident is created and resolved (you will not receive updates in between).
  • See information below about receiving notifications via Twitter.

How do I unsubscribe?

  • To unsubscribe from email notifications, click the "Unsubscribe" link included at the bottom of all emails.
  • To unsubscribe from text message notifications, reply "STOP" to any message.

Is there any other way to get updates?

Yes indeed. All status updates are also posted on our Twitter account (@sncits). If you also use Twitter, you can follow us and turn on notifications so that you will also receive a text message of all updates we tweet. More information is available from the Twitter Help Center.


Additional resources:


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