We often see issues where web sites are not operating correctly or where a user is not able to login as expected. These types of issues are usually resolved by clearing your browser's cache and cookies.
Here are the steps to do this in Chrome:
- Press Ctl-Shift-Delete
- In the window that pops up, check all of the available options.
- Click "Clear data"
This is an example of what that popup window might look like in Chrome:
When clearing your data, be sure to check all of the boxes. When you do this, you will be logged out of all sessions on any accounts or web sites that you're logged into (Gmail, Knightline, Facebook, etc).
Instructions for clearing your cache in other browsers are available via this Google search.