ITS Service Desk

Can I Get A New Computer?

Refresh Eligible

When a college employee asks us for a new computer, it's usually because of some problem with their existing computer. We have a very structured Computer Refresh Program under which we manage all college-owned computers. While you can read the details of the program yourself, we'll provide the highlights here.

Current, full-time faculty and staff who have a job that requires regular and consistent computer access are eligible for one computer per position under the refresh program.

Initial computer purchases for newly created faculty or staff positions are not part of this program and should be purchased from start-up, departmental, divisional, or other funds designated by the hiring division; however, those computers are eligible to be refreshed in the future under the program. Faculty or staff newly hired into an existing position will receive the computer used by the previous employee in the position.

The Process

We refresh computers about every 4-5 years, based on available funds. Users do not have to contact us. The first step of the process is that we will contact you to talk about the refresh. The second step is for you to complete the following form:

Completion of the above form will create a ticket. We'll then contact you to continue the process.

Technical Issues

If you experience trouble with any college-owned computer, contact the ITS Service Desk. Please know that the fact that your computer is slow or not performing well does not mean that we'll replace it. Sometimes we do, but often times we just need to reset the operating system or replace certain hardware components (i.e. memory, hard drive) and it'll work great for a few more years.

Information about your specific computer is available here:

When you click on the "Your Computer" tab, you'll see a list of computers assigned to you, along with information about each computer, including the age.

Not Refresh Eligible

If an employee or department wants to purchase a new computer or similar device outside of the Refresh Program, just send an email to us at "" and provide as much information as possible. Be sure to include the org number of the department that will be paying for it.

We'll then contact you to discuss your need, help select the actual device to purchase, and get you a quote. Once you have that information, you can then decide if you want to proceed with the purchase.

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