ITS Service Desk

How To Use SpectrumU Streaming TV App

In 2019, we're switching our cable TV service from a traditional method requiring a coax cable to Spectrum's streaming service via an app. The new service, called SpectrumU, is a video streaming service (similar to Netflix and Hulu) that delivers a wide variety of live TV, entertainment, news and sports programming. You can watch using an app on your mobile device or via a web browser on your laptop. Whereas other streaming services are not free, SpectrumU will be free for St. Norbert College students.

What's the difference?

These are some key differences between watching SpectrumU and watching traditional cable TV:

  • When you watch SpectrumU on your TV (see below), your TV no longer needs a QAM tuner to pick up channels and you no longer need a coax cable.
  • Multiple roommates in the same room can watch different TV channels using their own device.
  • Students can watch SpectrumU inside any building on campus while connected to "snc" wifi, instead of only in the residence halls.
  • SpectrumU has 130+ channels (the older service had about 80), which includes an add-on sports package of about 30 channels.
  • SpectrumU includes access to on-demand TV shows and movies, something not available in the older service.

Conversion timing - Summer 2019

We're running a pilot of this program during the summer of 2019. During this pilot, SpectrumU is only available to students living in the following locations:

  • Prémontré Hall
  • Xanten Hall
  • Jacobs Ct: 327, 333
  • Fourth St: 421, 505, 507, 515
  • Marsh St: 320, 324, 326

SpectrumU will then be available to students living in all residence halls beginning with the Fall 2019 semester.

Prémontré/Xanten timing: Traditional cable TV service ended on Tuesday, June 11, 2019. Beginning on Wednesday, June 12, 2019, SpectrumU is now available to students living in these two residence halls. However, during the summer months, the channel line up will not yet include channels that are local to the Green Bay area TV market. These local channels will be available by the end of the summer.

Note: As you use the service this summer, if you find that your device will occasionally not connect to SpectrumU, try powering off and restarting your device. Due to how your device connects to our various wifi access points, SpectrumU may not recognize that you were previously connected. A simple restart will resolve this. This limitation will no longer be an issue in the fall.

College houses timing: We expect SpectrumU to be available to students in the nine above-mentioned houses (on Jacobs Ct, Fourth St, and Marsh St) some time during summer 2019 as part of an upgrade to their internet access. We'll consider rolling this out to other college houses at some point in the future.

Download the app

spectrumu.jpgThe SpectrumU app is supported on Android and iOS devices, and can be downloaded from the usual locations:

SpectrumU will only work while your device is connected to the college network.

Watch on your laptop

You can also watch SpectrumU by visiting spectrumtv.com

SpectrumU requires Flash to be working in your browser. Chrome includes Flash built-in; if prompted to run it, just click "Allow":

run-flash.jpg

If you have troubles with Flash, we recommend trying another browser like Firefox or Safari, where you'll have to install Flash if you don't already have it. Additional assistance is available from Adobe's Flash Player Help.

SpectrumU will only work while your device is connected to the college network.

Watch on your TV

You can watch SpectrumU on your TV via one of the following two methods:

  • Plug a Roku device into an HDMI port on your TV. Download the SpectrumU app onto the Roku device.
  • Watch on your laptop (as explained above) and connect it to your TV via an HDMI cable.

SpectrumU will only work while your device is connected to the college network.

 

Channels

The SpectrumU channel guide is available on the Spectrum web site:

While viewing the above channel line up, note that our service is the "Deluxe Bundle Lineup" (110+ channels) with the "Sports" add-on (additional 30+ channels). This includes channels like Hallmark, Big Ten Network, and much more.

Our service also includes local channels which aren't specifically listed in the above line-up, but include the following:

  • WBAY TV-2
  • WFRV TV-5
  • WLUK TV-11
  • WGBA TV-26
  • Wisconsin Public Television
  • Fox Sports Wisconsin

The above channel package cannot be customized. If you're interested in additional channels or services not included in the above information (i.e. HBO, Netflix, etc), please see our Streaming TV/Video Services article.

DVR Functionality

DVR capabilities are not available in this service.

Support

If you need assistance setting up SpectrumU, please contact the ITS Service Desk. Like any other streaming service, we'll give you a hand at getting it setup and making sure your device is working properly on our network. If you need additional help from Spectrum, they offer some support resources on their web site. As you use their information, keep in mind that ours is not a traditional home service, so some functions may not work exactly as documented:

≫ Spectrum TV App and SpectrumTV.com Troubleshooting
≫ TV Channel Apps FAQ

Spectrum also offers the following document which is mostly technical info for administrators, but it includes some helpful info for users, like a list of specific devices/browsers that are supported:

SpectrumU TV for administrators

Cable TV for Offices

SpectrumU is a service for individual student use only. This change in service will not affect cable TV provided to offices, lobbies, residence hall lounges, and administrative areas on campus. TVs in these areas will still be served via a traditional coaxial cable.

Additional Resources

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