ITS Service Desk

Contingency Plans for Technology Use

It's a fact of life, things happen unexpectedly that require us to work outside of our usual environment. Whether working on campus or off, we have a number of tools available that make the transition easy.

Email, Calendar, Drive, Chat, Etc

The most important technology that we use is Google Workspace. It includes key apps like Gmail, Calendar, and Drive. When used appropriately during normal working conditions, these apps are very simple to use during unexpected situations. You can access your email from anywhere on most any device. The same goes for Calendar, Drive, Meet, and other apps available in Google Workspace. We don't often receive questions about how to use these services from off campus or during a power outage, for example, but if you need assistance, just let us know.

Internet Access at Home

We've heard of some companies offering special arrangements for internet access due to the worldwide pandemic. They may be focused at college students or just home access. Here are some links to services that we've heard of:

The Wisconsin Public Service Commission has also made this resource available:

Brown County shared this information on Facebook:

In addition to checking with your home internet provider, you can also contact your cell provider to see about using your smartphone as a hotspot. If you do have this capability, here are a couple of articles that may help:

If you know of other similar services that we should list here, please email the info to its@snc.edu

Taking A Computer Home

Many SNC staff and faculty members already bring their laptops off campus for use while working from home, traveling, etc. This situation is quite normal.

If an employee is in need of borrowing a laptop, we recommend checking with Mulva Library, as they have a supply of laptops for checkout.

Department/Group Meetings

Meetings that would normally occur in person can still be held, using a video conference tool like Meet or Zoom. We have many articles available on this subject in our Video Conferencing Tools section.

Other Technical Solutions

If you have a unique situation that is not covered here, please contact the ITS Service Desk. We're happy to work with you one-on-one or perhaps visit your department meeting to help you make the best use of technology in your own daily operations.

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