ITS Service Desk

How does a Zoom webinar work?

A Zoom webinar allows you to broadcast a meeting to view-only participants. Hosts and panelists can share their screens, video, and audio in the webinar, while attendees can use the chat or Q&A options to interact with the host and panelists (attendees do not have microphone or camera controls).

The Basics

Most users are familiar with Zoom Meetings, but perhaps not webinars. Zoom has this article that explains the differences:

And Zoom also has this very informative FAQ document:

The above two links should give you a pretty good high level overview of how webinars work.

Zoom Webinars training

Zoom offered a one-hour training session for users who will host a webinar. Though that training has already happened, Zoom has made the recording available on their web site. This session covers such topics as scheduling, inviting, customizing, practice mode, participant management, screen & content sharing, polling, Q&A vs chat, closed captions, language interpretation, reports, and recordings.

We highly recommend that you spend the time to watch this very informative training session:


As is the case with Zoom meetings, webinars have many features and functions. Your webinar may be very different from another one. Please use these resources to get familiar with the features that are important to you. Zoom's support knowledge base is a great resource to find answers to your questions. Their Meetings & Webinars category is also a good starting point.

Zoom Webinar licenses

SNC has a handful of licenses to host webinars at two participant levels: 500 and 1000

In order to host a webinar, ITS must first assign a webinar license to you at the appropriate level. Without that license, you will not be able to host a webinar using your SNC account.

See more information below about how a department can get their own license.

How To Start

If you would like to host a webinar, you must first request a license. Please do that here:

If we have a license available, we'll add your event to our reservation calendar. Then as we get closer to the event, we'll assign you a license.

You'll need a license to create the webinar which gives you the link (so that you can announce it and share it with attendees) and you'll also need the license to actually host the event. But you don't need a license in between. We'll just work with you on the timing of your license assignment. It's not uncommon for us to shuffle our available licenses around to be sure that all webinar hosts have it when they need it.

Create A New Webinar

Assuming you currently have a webinar license, you can create as many webinars as you need and you can edit those webinars. Therefore, please consider creating a few test webinars before your main event so that you can try out the features and see how they work.  To start, visit this page:

To create a new webinar, click the blue "Schedule a Webinar" button. Zoom has a couple of nice articles with videos that take you through the process of creating a webinar:

The above articles also address the features of a webinar and how to use them.

Edit A Webinar

To edit an existing webinar, click the title on the webinar page, then scroll down a bit. You'll see a number of "Edit" links depending on what features are enabled for the webinar. To edit the basic settings of the webinar, just click the "Edit" button (about half way down the page).

Custom License

A few departments host so many webinars that they have chosen to purchase their own webinar license. With that license, they can host as many webinars as they want, as often as they want, without going through ITS. While the usual process includes working with ITS on the license assignment, if you have your own license, you never need to talk to ITS at all about your events. Just create and host as many as you need. You can also share your license with another department.

If you're interested in getting your own license or even just talking about it, start by sending an email to Our discussion will include the specifics of the annual cost for your department as well as the person who will be responsible for managing it.

Additional Resources

Have more questions? Submit a request