ITS Service Desk

How To Forward Email To Another Account

Forwarding email is helpful if you want someone else to receive a copy of your emails or if you want to receive a copy of all emails sent to a department or group account. In order to setup a rule to forward the mail, you must first add the forwarding address to the list in the account where you want email forwarded.

Note: The example in this article is for the specific situation where you want to forward email from a department account to your own email address. However, you can use the same functions in Gmail to forward your own email out to someone else. Be sure to also see the link to the Google article at the end of this article.

Start by going into the settings of the account of the email that is to be forwarded. If it's a department or group account, you'll need delegated access to that account.

  1. Add the forwarding address.
    1. Click the gear icon in the upper right and select "Settings".
    2. Click the "Forwarding and POP/IMAP" tab.
    3. Click the "Add a forwarding address" button and enter the recipient's email address. Google will take you through a few steps to verify with the recipient account that it's okay to forward email there.

  2. Create the filter to forward email.
    1. Click the "Filters and Blocked Addresses" tab.
    2. Click the "Create a new filter" link at the bottom.
    3. This next screen is where you enter the filtering criteria. If you want all incoming emails to be forwarded, just type an asterisk "*" by itself in the From field. If you see the autocomplete drop down and don't need it, just click in another field to make it go away.


      If you don't want to forward all email, just enter criteria in the above fields to match what you want to forward.

    4. Creating a filter that matches all incoming email is not common, so may warn you about it. Just click "OK".


    5. On the next screen, click the "Forward it to..." checkbox and select the email address to forward mail to. Then click "Update filter".


You can create as many filters like this as you like. For example, you may want all incoming email to be forwarded to multiple people.

New incoming emails will now appear in your own Inbox. You may want to also create a label and a filter in your Inbox so that all such email is separated out and easy to get to. More information on creating filters is available on Google's help document:

≫ Creating rules to filter your emails

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