ITS Service Desk

Change your Account password

To change your account password (used to login to mySNC, Gmail, etc), visit the following web page and follow the prompts:

http://www.snc.edu/pw/

All passwords must meet the following requirements:

  • Length of at least 15 characters (maximum 127)
  • Contain at least 3 of the following 4 categories:
    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Special characters (!, #, %, SPACE)
  • Cannot contain your first name, last name, or login ID.

Social Security Number

If you don't have a social security number, use the last 4 digits of your St. Norbert College ID number.

St. Norbert College ID number

If you don't know your St. Norbert College ID number, contact the appropriate office for assistance:

Type Contact
Current Students Registrar
Incoming Students Office of Admissions
Incoming International Students Center for Global Engagement
Alumni Alumni & Parent Relations
Faculty, Staff, Retirees Human Resources
Others ITS Service Desk

Error 53

If you attempt to change your password and get an "error code 53", that simply means that the password you entered does not meet the above requirements. Double check the length, make sure it doesn't contain any part of your name, and make sure it includes 3 of the above 4 categories of characters.

If you still get the same error, please check it again. Seriously, we see this often, where a user is just forgetting one of the requirements. And if you still need assistance, please contact the ITS Service Desk.

 Additional resources:

 

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